Refund policy

General
Lion K is committed to delivering high-quality products with excellent performance. We understand that occasionally our products may not meet your expectations, and we sincerely apologize for any inconvenience. If you encounter any issues, please contact our support team for assistance.

 

STANDARD RETURN POLICY

Thank you for purchasing your item(s) through LionK.store. For eligible products, you have up to 14 calendar days from the date you received your item(s) to initiate a return.

Please take note that:

  •  Only items that have been purchased directly through LionK.store can be returned to us
  • The returned items must match the original order, including the correct serial numbers
  • Items that do not match will not be accepted or processed
  • If you receive an incorrect item, please contact our support team for further assistance before returning the item
  • The product must be returned in its original condition and packaging with all accessories intact
  • Returned items must have no visible signs of wear or use
  • All promotional, bundled products that are part of the order and Gift with Purchase should be returned together

If you encounter a quality issue, please reach out to us via email at LionKGaming@yahoo.com. We will assist you with a solution, we offer a return within 14 days.

Please note the following exceptions:

  • Lion K products purchased through other retailers must be returned in accordance with their respective returns and refunds policy
  • Gift Cards
  • Skins and Customs (Personalized Products)

To initiate a return, please follow the steps below:

  • Email to LionKstore@yahoo.com to request a return
  • Select the product you wish to return from your order and the reason for returning
  • Verify the item you want to return and the return address on your pre-paid return label
  • Print your pre-paid shipping label and packing slip that you will receive via email
  • Pack all item(s) authorized for return in a suitable package to protect the product from damage during return delivery
  • Affix the pre-paid label on the outside of your return package
  • Send all items back to us using the label provided

Additional information:

  • For customer convenience returns using our pre-paid return option, a return shipping fee will be deducted from your refund amount
  • If you choose to ship the item using the self-ship label, you are responsible for the return shipping cost and following up with the carrier on the status of the return
  • We strongly recommend that you use a trackable service
  • You will not receive a refund, nor will the item be shipped back to you if:
    • Items are returned without prior authorization i.e. without a Return Merchandize Authorization (RMA)
    • Items are returned past the designated return window period
    • Returned items do not match the original order details, including serial numbers
    • Returned items are damaged, not fully resealable or not in their original condition
  • We are not liable for any items that are lost or damaged in transit during the return process
  • Please request for and retain the drop-off receipt until you receive your refund. Not doing so could result in a delay of, or failure to receive your refund.
  • A refund will be provided for the amount paid for the returned product, excluding any charges for the initial shipping of the product when it was purchased
  • It can take up to 14 business days for us to receive and process your return upon receipt of your item at the returns center. After the return is processed the refund will be credited back to your original mode of payment within 5-7 business days
  • Refunds on products purchased using a Gift Card will be issued to you in the form of replacement Gift Cards
  • We reserve the right to discard any items returned without prior authorization. Unauthorized returns will not be processed, refunded, or returned to the sender.

REFUNDS AND OTHER ADDITIONAL TERMS FOR LION K CUSTOMS PRODUCTS

In addition to the terms and conditions generally applicable to the sale and purchase of Lion K products, (including at Terms of service – Lion K Store and Refund policy – Lion K Store ,the following terms and requirements will also apply to Lion K Customs products.

Refund Amount After Return

If a refund request is approved, the total refund amount will not include postage, import duties, tax, etc. Customers are responsible for the return shipping fees for non-quality related returns.

If the return packages were caused by the customers' personal reason (like they don't want the package after they received), Lion K team will offer the return label, but the customer will need to cover the shipping cost for the round shipments.

Incorrect Contact Information or Address, Refusing Import Clearance, or Refusing to Sign for the Parcel

In these cases, the seller will not be held responsible for any costs, charges, expenses, or losses incurred by the buyer. All order shipment notifications will be sent via email. Please check your order and shipping status in a timely manner to avoid delays or errors.

Not Receiving the Product from a Shipping Courier

If all delivery information is correct, we recommend that you contact the courier directly for assistance with any delivery issues. We will not issue a refund if the courier has delivered the package as per the tracking information. However, our team can assist you by providing shipping documents or helping you with the claim process.

Order Cancellation

If you have requested to cancel your order, but the product has already been shipped, we are unable to process a refund. Once the product leaves our warehouse, cancellation is no longer possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Received Wrong Layout/Version

If the product you received is not what you ordered, please send us a photo of the product and the tracking number (printed or handwritten on paper). Email this information to us at LionKGaming@yahoo.com within 7 days of receiving your order.

 

Requirements for Lion K Customs product refunds:

Each Lion K Customs product is designed, customized and manufactured to your individual tastes and preferences. As such, Lion K generally will not accept any exchanges, returns or refunds for such products. However, Lion K may, under the limited circumstances and subject to the terms below, provide a refund of the purchase price paid for the relevant product.

A refund may be provided only where we determine, at our sole discretion, that:

there is a design or manufacturing defect, fair wear and tear excluded, during the warranty period of one year from the date of purchase;

the item was lost or damaged during shipment to you; or

the wrong item (including one with a wrong design) was delivered to you.

To initiate a refund, please request a Return Merchandise Authorization (RMA) Number by contacting our support team here: Contact information – Lion K Store

The refund request must be received by us within 14 days from the date the item was delivered to you.

Nonreturnable items

The following items are nonreturnable once purchased: Custom orders, personalized orders, Items marked as Final Sale.